Pre-assessment
Stage 1
Before the assessment begins, we’ll make initial contact to understand your specific needs. This includes a pre-visit questionnaire to gather essential information and documents for a thorough assessment.
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Initial contact: We receive your enquiry through our website, phone, or email.
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Understanding your needs: We learn about your role and responsibilities and understand the basics of your premises, including size and usage.
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Assessment type: For residential premises, we determine the required assessment type, be it Type 1 or Type 3.
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Quotation: We issue a quote for a non-invasive assessment and confirm the assessment date and urgency once it’s been accepted.
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Booking confirmation: We confirm your booking, providing details of the assessor and the service booked.
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Preparation for visit: We send you a pre-visit questionnaire to gather essential documents and information, helping us prepare for the assessment day.
Assessment
Stage 2
An on-site meeting allows for a detailed inspection of your premises, reviewing fire safety documents, and addressing any concerns you may have. This hands-on approach ensures all potential risks are identified.
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On-site meeting: We meet with you on-site to review your fire safety paperwork.
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Visual inspection: Our assessors conduct a thorough visual inspection of all your areas of responsibility, documenting findings with notes and photos.
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Access requirements: For flats’ communal areas, we ensure access to a sample of flat front doors, and in larger premises, we sample at least 15 fire doors, focusing on high-risk areas and escape routes.
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Interactive process: You have the opportunity to ask questions throughout the assessment.
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Invoice issuance: Following the assessment, we issue an invoice for our services.
Post assessment
Stage 3
After the on-site assessment, a detailed report is compiled and validated, outlining key findings and recommendations. This report is then shared with you, guiding you through necessary actions for compliance with fire safety legislation
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Report creation: We write and submit the fire risk assessment report.
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Quality assurance: The report undergoes a thorough quality check and validation process.
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Report issuance: Upon receiving your payment, we issue the final report to the Responsible Person, along with a Logbook, and if necessary, an emergency plan or fire safety policy template. This typically occurs within 7-10 working days, or less if our fast-track service has been arranged.
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Review by Responsible Person: The Responsible Person should review the report for accuracy and work through the recommended actions, using the action summary as a guide.
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Support available: If any queries or need for clarity arise, our customer service is available to assist.
Renewals
Stage 4
To maintain ongoing safety and compliance, we send annual reminders to review or renew your assessment, ensuring that your fire safety standards are consistently up-to-date.
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Annual reminder: Each year, we send out a reminder for an annual fire risk assessment review.
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Review or renew your asssessment: The Responsible Person can decide to conduct an internal review or book a new fire risk assessment to ensure ongoing compliance and safety.