Privacy Policy

Effective Date: 23rd June 2025

Firescue Limited is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect any personal data we obtain from you or that you provide to us.

1. Who We Are

Firescue Limited is a fire safety service provider based in the United Kingdom. Our services include fire risk assessments, fire door surveys, fire safety equipment supply and installation, and related compliance services.

Company Name: Firescue Limited
Company Number: 16202937
Registered Address: Office 7 Stanley House, Stanley Works, Wembley, Middlesex, United Kingdom, HA0 4JB

2. What Information We Collect

We may collect and process the following types of personal data:

Identity Data: Name, job title, business name
Contact Data: Email address, phone number, address
Property Details: Site address, floor plans, compliance history
Communication Data: Emails, call records, queries, feedback
Technical Data (Website): IP address, browser type, cookies, and usage analytics

3. How We Use Your Information

We use your data for the following purposes:

To respond to inquiries and provide quotes
To carry out site visits and deliver our services
To maintain client records and manage contracts
To send service updates or legally required notices
To improve our website and services
To comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Consent – where you have given us permission
Contract – where processing is necessary for a service agreement
Legal Obligation – to comply with legal and regulatory duties
Legitimate Interests – to run and grow our business effectively

5. How We Store and Protect Your Data

We are committed to ensuring your information is secure. We implement appropriate technical and organisational measures to safeguard your data from unauthorised access, alteration, disclosure, or destruction.

We store your data:

On secure servers, in encrypted databases and secure file storage systems
With restricted access by authorised personnel only

6. Sharing Your Information

We do not sell, rent, or trade your data. However, we may share your information with:

Subcontractors or trusted service providers (e.g., engineers or assessors) to perform our services
Legal or regulatory bodies if required by law
IT or cloud service providers to securely manage our digital operations

All third parties are required to comply with data protection standards.

7. Data Retention

We retain your personal data only for as long as necessary:

For the purposes we collected it
To satisfy legal, accounting, or reporting requirements
Typically, client data is retained for 6 years following service completion unless otherwise required by law

8. Your Rights

Under the UK GDPR, you have rights including:

The right to access your data
The right to correct inaccurate data
The right to erasure (right to be forgotten)
The right to object to processing
The right to data portability
The right to withdraw consent (where applicable)

To exercise your rights, contact us at info@firescue.co.uk

9. Cookies

Our website may use cookies to enhance user experience. You can control cookie settings through your browser preferences. Our cookie policy is available on our website.

10. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page, and where appropriate, notified to you via email.